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NHIA Discount Extended

April 30, 2012 By Leave a Comment

One of the highlights of our trip to Phoenix last week for the 2012 NHIA Conference was launching Rock-Pond’s Enterprise Reporting Platform, OBSIDIAN, which received tremendous interest among home infusion providers searching for a way to turn their DATA into meaningful INFORMATION.

As part of the OBSIDIAN launch at NHIA, we announced a 15% discount on the Rock-Pond Information Center for anyone that signed up for the OBSIDIAN Challenge by today, April 30.  Due to the remarkable response, we have decided to extend this discount through the rest of this week to allow more providers to jump on this opportunity.  The OBSIDIAN Challenge is simple:  Experience OBSIDIAN free for five days, then try to live without it!

We have also decided to extend the MHA Anniversary discount.  If you are a MHA Business Solutions Center user, you will receive three months free of Rock-Pond Reports in addition to the 15% discount mentioned above.

Have you signed up for the OBSIDIAN Challenge yet?  Don’t wait!  Now is the perfect time to begin finding value in Rock-Pond’s products and services.  Other great things are happening in the Pond…stay tuned to find out more!

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The Importance of Following Up

April 20, 2012 By Leave a Comment

Proper follow-up is a critical phase in the success of any company in the health care industry.  As a provider, it is important to implement strategies that will reinforce effective communication with your patients.  Consider these three tips on why it is important to follow up with your patients:

  1. Cost Effectiveness — Insufficient follow-up may result in your patient switching to another provider, which means a loss in revenue for your business.
  2. Patient Satisfaction –  Patients are more likely to recommend you to others if they have good experiences and have developed a relationship with you.
  3. Quality Care — It is your duty to follow up with patients to ensure that their health needs are being met.

Having the right INFORMATION at the right time is crucial when developing follow-up strategies.  Rock-Pond has a report for Ascend customers that will help make the process smoother.  The Follow Up Pharmacy Notes report (!as_1082a) was developed to enable pharmacists to review all patients for a period of time that require clinical follow-up.  With this report, pharmacists can better maintain their communication with patients.  The report includes patient contact information, primary diagnosis, and previous notes with the corresponding dates.

“The Pharmacy Follow Up report has increased the efficiency of our pharmacists.  It groups all clinical follow up notes for the same patient on one page, not randomly distributed throughout the report.  We couldn’t get this through Ascend without Rock-Pond!”

John Mattern, Pharm.D.
Pharmacy Director
Home Health United Xtra Care Pharmacy

In addition to following up with patients for clinical reasons, the billing department must stay on top of the accounts with balances due.  Rock-Pond has reports designed specifically for CPR+, HomecareNet and Ascend customers to view past due follow up notes so collectors can focus on the claims they should be pursuing.

Are you following up properly in all areas of your business?  Let Rock-Pond help increase the efficiency of your staff.  Contact us at 501.232.4360 and take the OBSIDIAN Challenge.

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Rock-Pond Announces A Night of Appreciation on April 24

March 20, 2012 By Leave a Comment

We want to show our customers just how much we appreciate them.  If you will be attending the 2012 NHIA Annual Conference and Exposition, join us for A Night of Appreciation at the Phoenix Art Museum on Tuesday, April 24 from 6:00-9:00 p.m.  Rock-Pond Solutions and Reimbursement Concepts have joined forces to give our customers, partners, and friends a night of fine art, fine wine, and fine friends.

Before going to dinner on Tuesday night, stop by for a few minutes to have a drink on us and view some of the most beautiful artwork in the United States.  We are thrilled to announce that the Frank Lloyd Wright exhibition will be taking place during our Night of Appreciation.  Frank Lloyd Wright spent more than 70 years creating designs that revolutionized the art and architecture of the 20th century.  The exhibit, Frank Lloyd Wright: Organic Architecture for the 21st Century, explores the tenets of Wright’s organic architecture and highlights many triumphs of his career.

Both companies will be exhibiting at the NHIA conference.  Reimbursement Concepts will be at booth #514 and Rock-Pond will be at booth #419.  Tickets for the event can be picked up at either of our booths.

If you want to feel appreciated, please click the event logo on this page to visit our official event page and RSVP to our Night of Appreciation.  Don’t forget to stop by our booth to receive your ticket for the evening.  We can’t wait to appreciate you in Phoenix!

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Accountable Care Organizations & IT

May 19, 2011 By Leave a Comment

ACO’s – the latest acronym that is demanding my attention.  Accountable Care Organizations (ACO’s) are one of the by-products of the 2010 Health Care Reform law. As with so many “new ideas”, ACO’s are some old ideas under a new acronym, they sound reasonable and they promise something we all are for – lower cost, higher quality health care.

Like so many other new ideas, there is more there than meets the eye and execution / implementation aren’t quite as easy as you would think.  “An ACO is like a unicorn; everyone thinks they know what one is, but no one has ever seen one,” says Gene Lindsey, president and chief executive of Atrius Health. “A few months ago, I announced to our organization, ‘We are an ACO.’ ”

As I start learning about ACO’s to understand their impact on the home health care industry and the data initiatives and opportunities we are working on, there are a few things for certain:

  1. A lot of money will be spent creating ACO’s long before the cost saving benefits are realized.
  2. Information Technology (IT) will play a central role in the formation, execution and justification for an ACO.
  3. Consultants and attorneys will make a lot of money.
  4. Home health care, with their limited IT budgets and data connectivity (as compared to large health systems) are behind the curve, and possibly more at risk, when it comes to ACO’s.
  5. Where there is change, there is opportunity.

As with other “new ideas” and acronyms, like HIPAA and cloud computing, it pays to take the time up front to understand what is being “sold” and what is required.  Take some time to learn how ACO’s impact the home infusion and specialty pharmacy providers in your market area and carefully get involved.  Find the opportunity that waits for you, and proceed with caution and with the facts.

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Rock-Pond is taking their customers to Paradise

March 24, 2011 By Leave a Comment

Jimmy Buffet’s Margaritaville at Universal City Walk has been reserved for Rock-Pond’s 2011 customer/friend appreciation event as part of the 2011 NHIA Annual Conference. 

According to company President Pete Tanguay, “NHIA is celebrating its 20th Annual Conference and I’ve been there since the first one in Nashville in 1991.  For many of us, it is as much a reunion and networking event as it is an educational opportunity.  We’re excited to host a party at Margaritaville and catch up with all of our old and new friends in the industy”.

Click on the image below for 
complete information and to let us know you are coming.

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Come see The Power of 2 at NHIA 2011

March 22, 2011 By 1 Comment

The National Home Infusion Association’s 20th Annual Conference and Exposition is April 4-7, 2011 in Orlando.  Rock-Pond Solutions will be demonstrating new products and services from booth #426 in the Exhibit Hall.  The NHIA conference is a great time to reconnect with customers who we spend time with on the phone throughout the year and meet new providers who are not using our products and services.

According to the NHIA website,

“NHIA 2011″ marks the association’s 20th Annual Conference and features three general sessions, four robust tracks of numerous concurrent education options, two roundtables programs dedicated to over 20 diverse alternate-site discussion topics, multiple on-target symposia, and four full-day comprehensive industry workshops—as well as the strategically-focused executive pre-conference—all addressing our field’s greatest challenges, needs and opportunities!”

In addition to exhibiting, Rock-Pond is the corporate sponsor for the Opening General Session and Entertainment that kicks off the conference on Monday April 4.

Complete information about the NHIA conference is available from the NHIA website by clicking on the image to the left or NHIA’s 20 Annual Conference and Exposition.

Come see us at our booth, number 426. See you in Orlando!

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Rock-Pond mines old MBI system to support NHIA’s Data Initiative

November 12, 2010 By Leave a Comment

Rock-Pond was recently contacted by a company who needed to get the data out of an old MBI system to complete their survey for the NHIA Data Initiative. The NHIA Data Initiative is pulling industry data from 2008 and this is the system they used at this time.  Rock-Pond developed a FREE Data Collector Tool and reports to facilitate easy data collection by participants and provided support when companies had questions.

This is the final week for the NHIA Data Initiative – Phase 1 and Rock-Pond Solutions has been busy helping providers meet this important deadline.  With this last minute request we’re pulling data out of an old DOS based system that was widely used in the early days of the home infusion industry.

Rock-Pond’s president, Pete Tanguay, has been involved in the industry since 1987 and was also the founder and developer of the MBI software.  Rock-Pond’s ability to pull data from almost any data source no matter how old it is and turn it into powerful information continues to make a difference for home infusion providers.

Data is data, no matter the source or format.  Rock-Pond’s mission is to give you the information you need from the data you’ve got.

Featured Artist: Deborah Allen

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NHIA Data Survey Deadline is November 15

November 4, 2010 By Leave a Comment

Rock-Pond encourages all home infusion providers to participate in the NHIA 2010 Survey.

The National Home Infusion Association (NHIA) has been collecting data from their members for almost a year now and the deadline is drawing near.  November 15, is the deadline for getting this survey completed and returned to NHIA.

As of November 4, they have received just over 200 surveys from 26% of their member sites.  If you want your company’s data to be included in the survey you have ten days to compile the data, download the Rock-Pond Data Collector, and submit your survey.   The survey should not take too much of your time, especially considering the impact the survey could have on current legislation regarding the home infusion industry. Upon completion of the survey, you will receive a complimentary copy of the nation-wide data to compare to your own response.

For more information and to take the survey go the NHIA website.

Rock-Pond Solutions has supported this initiative by developing a FREE Data Collector for home infusion providers. Rock-Pond is a member of the NHIA Data Initiative Committee and believes our collective efforts will make a difference.

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Tanguay to Speak at NHIA 2010

December 15, 2009 By Leave a Comment

nhia_2010

Rock-Pond’s president, Pete Tanguay, will present “Understanding and Reducing the Costs of Billing and Getting Paid” on April 13 at the 2010 NHIA Annual Conference in Dallas, TX. Originally Pete was asked by the NHIA educational committee on cost effective use of technology in a home infusion department.  He pointed out that technology is only as good as the problem it solves and understanding and reducing reimbursement costs is very high on the priority list of home infusion providers.

The preliminary course outline is as follows:  “The reimbursement process begins with a patient referral and ends with payment for services, or at least this is the plan. There are specific costs associated with this process and additional costs incurred when you don’t do each area well. This program will present a comprehensive reimbursement model along with specific metrics and recommendations to follow in order to minimize the cost and time it takes to get paid for services. It will emphasize the advantage of using technology to measure and streamline your reimbursement process.”

Rock-Pond Solutions will also be exhibiting at the conference.

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