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2011 Rock-Pond reSOLUTIONS

January 3, 2011 By Comments

2010 was a turning point year for Rock-Pond SOLUTIONS.  It seems like everything doubled; our office space, the number of offices, the number of people on our team, our revenue and our vision for the future.  We began our year as a company primarily focused on creating reports that extended the reporting capabilities of the CPR+, Ascend, HomecareNet and Fastrack software products.

Our RESOLUTION in 2010 was to deliver an application that provided much more than a report viewer, a product we could build upon in the years to come.  With the release of the Rock-Pond Information Center, the Customer Resource Center and other new information products in development, we have made the transition from a pure service company to a service / product company.  This means better value and more SOLUTIONS for our customers and some real momentum for us as we turn the corner into 2011.

In 2011, our reSOLUTIONS are simple.  We reSOLVE to develop and release more powerful information applications, establish more industry partners, expand the number of providers who benefit from these SOLUTIONS and put in place the infrastructure necessary to provide the highest quality of support to our customers as we make this exciting transition.

If you are a Rock-Pond customer today, we appreciate you and are committed to your success.  If you are not a Rock-Pond customer, we look forward to the opportunity to meeting you in 2011.

Best Wishes and a Happy New Year,

The Rock-Pond SOLUTIONS Team

Filed Under: Rock-Pond News Tagged With: , , , ,

CPR+ gets a LIFE

December 10, 2009 By Comments

cpr+_logoEach year CPR+ delivers one major upgrade that is announced and demonstrated at their Fall user conference.  2009 is no exception and this year the buzz is that CPR+ is releasing LIFE (Line Item Financials).  Simply put, this breaks out each invoice into multiple claims.  Gone is the limitation that you can only have money due from one payer at a time.  If you want to collect a co-pay up front from the patient prior to billing the insurance company, with LIFE you can do this without putting the money in unapplied cash.  There are many other reasons that this is a very good and needed upgrade.

However, it will not come without some serious consequences.  Consider this:

  1. Line item financials will require a data conversion from your current data formats to the new data formats and there is no turning back.
  2. The process changes required in your business are so significant that customers who wish to “get a LIFE” are required to go through training.
  3. The 3 tables in the database that hold all of the invoice data will be expanded to 9 tables.  All custom reports you have written against these three tables will have to be reviewed, rewritten and retested as part of the implementation process.
  4. The changes are so major that CPR+ is allowing customers to upgrade to 8.3 without “getting a life”.

There are more consequences, but these are enough to indicate that this is a serious upgrade.   When you ask for major change from your software vendor, what do you get?  Major change.  This is not like the interim updates and program fixes that are received throughout the year.  Read the release notes, listen to CPR+, pay attention, invest the time in testing and training and most of all, make sure you “need a LIFE” before you “get a life”.

Rock-Pond Solutions is working hard to stay on top of the changes at the data level.  We are identifying all of our reports that need to be changed and offering new versions (no cost) to our customers who need reports that support the new structures.  Our advice?  Be sure and call us before you “get a LIFE”.  You’ll be glad that you did.

Filed Under: CPR+ & Mediware Customers Tagged With: , , ,