Adjustment report assists with A/R small balance cleanup

Rock-Pond’s Adjustment Aging Report for CPR+ (!c2_1245bz) is a great tool to get a detailed understanding of adjustments to your A/R.  In addition to being able to group the adjustments how you need them, it also shows the age of the adjustment based on the date of service, original billing date or last transfer date. First, it allows you to choose whether you want see your adjustments by individual site or all of your sites. You can combine this data together or separate it out by site. Once you specify the transaction date range, you can select up to three groupings from a list of 14 options.

For example, Transaction Creator classification allows you to group by the person who made the adjustment. This option recently proved invaluable for a Rock-Pond customer who used the CPR+ system. The customer was doing a small balance cleanup on their accounts receivable and wanted to be able to see what adjustments were made by each adjuster to make sure they were all small balance adjustments and to make sure all small balance adjustments were taken. Rock-Pond’s Adjustment Aging report allowed them to see who made the adjustment, the adjustment code and the amount – the information they needed from the data they had.

Thanks to this report, they were able to audit the work done by their staff ensuring all guidelines were properly followed and the project was complete. The company’s reimbursement team lead said this would not have been possible with CPR+. “There’s very little you can do in CPR+ in terms of adjustment reports.  CPR+ simply provides a list of adjustments by payor within code and this was not what we needed to manage this small balance write-off project,” she said.

With more than 2,000 combinations of groupings, this is simply one way to run this report. If you find a great use for this or any other report, Rock-Pond would love to hear about it.

A/R Adjustments – made EASY

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It’s bad enough that you have to adjust off accounts receivable. This is money that you have booked as revenue and counted on receiving. In most home infusion companies the adjustment process is a manual process of filling out an adjustment request form, getting it approved by a manager, re-looking up the invoice and applying this adjustment. The end result is a lot of errors, overstated A/R, wasted time by collectors calling on invoices that should have been adjusted, etc.

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Rock-Pond Solutions worked with one of our customers to create a report that streamlined the process whereby the collector or cash posting clerk would make the adjustment according to predefined procedures. The manager runs the Detailed Adjustments with Invoice Status report each day to review the adjustments from the prior day and either approve or reverse them with notes in the system to the collector. The results included time savings, improved accuracy, elimination of paper, improvement of audit trails in the system and a much better understanding of why A/R was being adjusted in the first place so it could be prevented. If you are using the CPR+ software and are not using this report – call us right now and we’ll show you what it looks like with YOUR DATA.  If you are using HomecareNET or Ascend, call us and we’ll write this report for your software.  No matter what you are using, you need this adjustment report and it doesn’t come with your software.