IT-Business Convergence

We’ve come a long way since the first computer showed up in the temperature controlled room in the basement of the hospital or on the desk at patient registration in the physician’s office. Technology has been one of the key enablers of the home health care industry.

It has been a hard sell over the years to convince clinicians driven by the desire to care for people the importance of using point of care devices and spending an increasing amount of time with a machine rather than their patient. It’s been even more challenging to get the owners and leaders of companies to understand that technology leadership starts at the top of the organization and they must understand, embrace and utilize technology and information on a daily basis.

IT-business convergence occurs when a company breaks down the walls betweeen the IT and business sides of the business so that the technology professionals go beyond supporting the business to truly enabling and transforming the business.

Companies with a high degree of IT-business convergence do the following:

View IT as an innovation engine that continually transforms the business, often enabling new revenue streams.

Regard their customers as kings and view customer service, both internal and external, as supreme.

Rotate business and IT staffers across departments and job functions.

Provide an overarching goal that is crystal clear to each and every IT and business employee.

Ensure that IT employees know how the company makes (or loses) money.

Create a distinct, vibrant and unique company culture.

Reference: “These CIOs go way beyond Business Alignment” – Computerworld, May 24, 2010

There is simply too much opportunity for growth and risk of failure to allow key managers to claim IT ignorance or IT professionals in our company to remain isolated from the business they are serving.

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