The Rock-Pond Information Center is the report management component of Rock-Pond’s Enterprise Reporting Platform, OBSIDIAN.  Combined with Rock-Pond Reports, the Rock-Pond Developer Studio and Rock-Pond Custom Reporting, OBSIDIAN is a comprehensive reporting solution that gives providers the INFORMATION they need from the DATA they have in their pharmacy dispensing software.

Several MHA members took advantage of the first offer.  Ask these members about the value of OBSIDIAN:

• Home Parenteral Services – Springfield, MO
• Barnes Healthcare Services – Valdosta, GA
• OptionOne – Oklahoma City, OK
• Pavilion Infusion Therapy – Jacksonville, FL

Our partnership with Managed Health Care Associates, Inc. (MHA) has exceeded our expectations on many levels.  Multiple powerful MHA business applications are powered by Rock-Pond Solutions.  Version 2.0 of the MHA Business Solutions Center will be released this month.  Also, the MHA Clinical Therapy Management application was released last month at the 2012 NHIA Conference.  The summer discount is a way to show our appreciation to MHA and the providers they serve.

If you are an MHA member, sign up today for the OBSIDIAN Challenge, experience OBSIDIAN free for five days, then try to live without it!  Don’t forget to mention that you’re an MHA member to lock in the discount! Contact us at 501.232.4363 or sales@rock-pond.com.  Click the graphic below to visit our MHA Summer Discount landing page.

The number of Rock-Pond Reports run by customers continues to grow.  April marks the fourth consecutive monthly increase in usage this year.  With just under 6,000 reports run in April, the total report usage for 2012 thus far is approximately 20,000.

Why does Rock-Pond continue to see growth?

The year of 2012 has been and continues to be a defining time for our company.  We have tripled the number of employees, including doubling the number of Rock-Pond Reports developers.  We have no plans to slow down any time soon either.  Credit for the consistent progression in the usage of our reports can be broken down into three factors: more customers, more users, and more types of users.

Great things are happening in the Pond

If you are not a Rock-Pond Reports customer, this blog post illustrates almost 6,000 reasons why you should join the Pond.  We want to show you the value in our Enterprise Reporting Platform, OBSIDIAN.  It is our commitment to give you the INFORMATION you need from DATA you have in your CPR+, HomecareNet, or Ascend software.  Contact us today to sign up for the OBSIDIAN Challenge — Experience OBSIDIAN free for five days, then try to live without it!

If you are a Rock-Pond Reports customer, thank you.  Our success is the direct outcome of your success with our products.  Without innovative customers like you, we wouldn’t have the opportunity to provide the answers to Tough Questions that providers are faced with on a daily basis.  We encourage you to extend the number of users in your company, determine what additional reports can provide you value, and continue giving us the opportunity to serve you.

Check in next month to see if the trend continues!

As part of the OBSIDIAN launch at NHIA, we announced a 15% discount on the Rock-Pond Information Center for anyone that signed up for the OBSIDIAN Challenge by today, April 30.  Due to the remarkable response, we have decided to extend this discount through the rest of this week to allow more providers to jump on this opportunity.  The OBSIDIAN Challenge is simple:  Experience OBSIDIAN free for five days, then try to live without it!

We have also decided to extend the MHA Anniversary discount.  If you are a MHA Business Solutions Center user, you will receive three months free of Rock-Pond Reports in addition to the 15% discount mentioned above.

Have you signed up for the OBSIDIAN Challenge yet?  Don’t wait!  Now is the perfect time to begin finding value in Rock-Pond’s products and services.  Other great things are happening in the Pond…stay tuned to find out more!

OBSIDIAN delivers the powerful information you need from these four products and services: Rock-Pond Reports, Rock-Pond Information Center, Rock-Pond Developer Studio, and Rock-Pond Custom Reporting.  Each product alone is powerful, but TOGETHER they forge a complete platform that is unshakable.

Naming the result of over 12 years of work OBSIDIAN is a huge milestone for Rock-Pond Solutions.  In much the same way that OBSIDIAN is created through the fiery process of lava meeting water, our enterprise reporting platform emerged from our determination to solve problems by turning DATA into INFORMATION.  What started out as a consulting service quickly turned into a reporting service when we released Rock-Pond Reports.  The need to provide a way to organize and leverage the power of these reports seamlessly brought about an Information Center.  As the demand for INFORMATION and the size of our customers grew, the need for improved data security, auditing support and the ability to include internally developed reports added the Developer Studio.  Combine these with our rock-solid reporting services and you get OBSIDIAN.  We couldn’t be more excited and we aren’t stopping here.

Pete Tanguay, President
Rock-Pond Solutions

Since the NHIA Conference is the largest, most essential gathering of professionals in our field, we could not think of a better time and place to introduce you to OBSIDIAN.  Stop by booth #419 to experience OBSIDIAN and learn about the OBSIDIAN challenge.

Also, if you will be in Phoenix next week, please join us for a Night of Appreciation at the Phoenix Art Museum.  We invite all of our customers, partners and friends to join us for an evening of fine art, fine wine, and fine friends.  Please click here for complete details and to RSVP.

In 2010, Rock-Pond Solutions committed to know this about our customers.  If we are going to truly be able to serve the needs of our customers, we must know what their needs are.  If we are going to say we answer tough questions, we must know our customer’s tough questions.  More importantly we must be answering them.  We took a lesson from Amazon, Facebook and Google and built our “cloud based computing” architecture that we call ‘The Pond‘.  To find out how to improve service to our customers, we simply need to look in the Pond.

I just ran this report to see what our customers did in the first quarter of 2012.  You can see the detail for 13 of our customers and the total for all of them above. Honestly, I am happily surprised to know that they have run almost 14,000 reports.  With 150% growth in utilization from January to March and sales for the first quarter up over 200% over the first quarter of 2011, we have reached critical mass.  Not only do we know how many reports people are running, but we know that people who run this run that.  We can reach out to customers who are not running a report and let them know about it.  Recently we launched a report that did the calculations for Competitive Bidding.  We know who ran this report.

It doesn’t stop here.  Our customers need to know who in their organization is running reports, what parameters they are using when they run them and to be able to restrict who can run specific reports.  Internal and external auditors demand this information and a company’s DATA is not guaranteed to be secure without it.  In October 2011, Rock-Pond Solutions launched the Rock-Pond Developers Studio so all of our customers will have access to this information.  The first question from a security or compliance officer is, “How do I know someone has not tampered with the INFORMATION access logs?”  The answer is simple.  “They can’t.  The DATA is in the Pond.  And the Pond is secure“.

And it won’t stop there.  We have plans to connect our customers by allowing them to find out who is running a report they are running.  Our customers want to know who has the same tough question they do and how are they answering it.  Using the DATA in the Pond to connect them to the right people, our customers will be able to get the INFORMATION they need at a whole new level.  It’s like an intelligent listserv (outdated way to connect people) or a DATA driven Facebook.  Who knows, we might even connect it to Facebook.

A recent customer whose pharmacy has been in business for over 100 years, says it best of all:

“We have only had Rock-Pond for ten days.  If you take it away from me now, I don’t know what I will do!”

We are humbled by these kinds of comments.  We can’t take much credit for what we have because it is the result of the innovative customers we serve who share their tough questions with us and give us the opportunity to provide them answers they can use.

Rock-Pond Solutions has reached critical mass now and great things are happening in the Pond.  We are committed to know the needs of our customers and to help them get the INFORMATION they need from the DATA they’ve got.  We are also committed to get the INFORMATION we need from the DATA we’ve got so we can go to the next level with our customers.

If you are one of our customers or partners who is attending the 2012 NHIA conference in Phoenix,
please allow us to show you how much we appreciate you
by joining us at the Phoenix Art Museum for a Night of Appreciation.

Commenting on the integration, Jennifer Keiser, General Manager of Alternate Care Software for Mediware, stated:

“Last year, one of the top requests of our customer Steering Committee was for an enhanced custom reporting tool to enable them to add custom reports developed using a report-writing tool to the HomecareNet menus.  We determined that Rock-Pond’s Enterprise Reporting Platform would be a great solution for our customers to deploy, run and manage reports through their HomecareNet menus.  This integration is a perfect example of our commitment to continuously enhance our clients’ access to the industry’s best software tools.”

The Rock-Pond Information Center is the report management component of Rock-Pond’s Enterprise Reporting Platform, OBSIDIAN.  Combined with Rock-Pond Reports, the Rock-Pond Developer Studio and Rock-Pond Custom Reporting Services, OBSIDIAN is a comprehensive reporting solution.  Now HomecareNet users can access reports written by their team as well as Rock-Pond Reports without leaving the application.

President of Rock-Pond Solutions, Pete Tanguay, said:

“The integration with HomecareNet in many ways completes the work we started over five years ago working with Advantage Reimbursement to extend the reporting capabilities of HomecareNet.  With proven results in a large base of HomecareNet customers, we expect the integration will further improve efficiencies and expand the use of our Enterprise Reporting Platform in the Mediware customer base.”

If you are a HomecareNet user and would like to use this feature, please visit www.rock-pond.com/hcn for complete information.  Also, existing Rock-Pond customers can download the Rock-Pond Information Center Activator for HomecareNet on the website listed above to make the button active.  If you are not yet a Rock-Pond customer and you would like to utilize this feature, we would love to show you the value in our products.  Contact us at sales@rock-pond.com or (501) 232-4360 to find out more and to begin your free trial.

About Mediware

Mediware delivers interoperable best-of-breed software systems that improve efficiencies and address safety concerns, enabling healthcare organizations to improve care processes while decreasing costs. Core Mediware solutions include blood management technologies for hospitals and blood centers; medication management solutions for hospitals, behavioral health facilities, infusion and specialty pharmacy providers; and business intelligence-based performance management solutions for clinical, regulatory and financial aspects of the broader healthcare market. For more information about Mediware products and services, visit their website at www.mediware.com.

Before going to dinner on Tuesday night, stop by for a few minutes to have a drink on us and view some of the most beautiful artwork in the United States.  We are thrilled to announce that the Frank Lloyd Wright exhibition will be taking place during our Night of Appreciation.  Frank Lloyd Wright spent more than 70 years creating designs that revolutionized the art and architecture of the 20th century.  The exhibit, Frank Lloyd Wright: Organic Architecture for the 21st Century, explores the tenets of Wright’s organic architecture and highlights many triumphs of his career.

Both companies will be exhibiting at the NHIA conference.  Reimbursement Concepts will be at booth #514 and Rock-Pond will be at booth #419.  Tickets for the event can be picked up at either of our booths.

If you want to feel appreciated, please click the event logo on this page to visit our official event page and RSVP to our Night of Appreciation.  Don’t forget to stop by our booth to receive your ticket for the evening.  We can’t wait to appreciate you in Phoenix!

Axium Healthcare Pharmacy, Inc. is a nationwide clinical specialty pharmacy provider with expertise in managing patients on complex therapies and specialty medication distribution.  As one of the nation’s leading specialty pharmacies, Axium Healthcare Pharmacy provides comprehensive therapy-management programs as well as injectable and oral pharmaceutical treatments. Click their logo on the left to visit their website.

Axium completed implementation with Rock-Pond at the end of January.  Since becoming our customer, Rock-Pond has been able to provide several solutions to meet their financial needs.  They needed to be able to analyze their A/R with options to view unapplied cash and run the report by deposit date rather than the transaction date.  Brianda Guzman, Accounting Supervisor at Axium stated:

Before we were a Rock-Pond customer, we had to use four different A/R reports to get the information we needed.  Rock-Pond customized their A/R Aging Analyzer to meet our exact needs.  Everything is now accessible with only one report!

CLICK HERE to learn about the expansion of Rock-Pond’s development team for custom reporting.

Axium also needed to provide auditors with information on their adjustments. Rock-Pond’s exportable Adjustments Aging Analyzer (!c2_1245bx) was exactly what they needed.

The Adjustments Aging report worked perfectly for our auditors!  We couldn’t have got this information out of our CPR+ system without Rock-Pond.

Brianda Guzman, Accounting Supervisor

We are proud to call Axium Healthcare Pharmacy our customer and thrilled that our reports are positively impacting their business.  We look forward to answering their Tough Questions in the future.

Rock-Pond Reports include a catalog of over 500 reports designed specifically for CPR+ and Mediware users.  Every report we have created is based on the requests of our customers.  Our custom reporting services is a very efficient machine to get the precise information that answers the Tough Questions of our customers.

Before we were a Rock-Pond customer, we had to use four different A/R reports to get the information we needed.  Rock-Pond customized their A/R Aging Analyzer to meet our exact needs.  Everything is now accessible with only one report!

Brianda Guzman, Accounting Supervisor
Axium Healthcare Pharmacy

Click here to read the full story on Axium.

If you are faced with a Tough Question and are tired of spending hours and hours trying to solve it, let our team of experts help you.  Our development team knows where the data is in your system and they know how to put this data in a format that you will understand.  Brandon, Fred, Jeff, and Jonathan are more than just experts on the data structures of all the commercially available home infusion software products; they are a team of people that are committed to providing our customers with quality information in a timely manner.

Jeff Hardy, the newest Data Analyst / Crystal Reports Developer to join the Rock-Pond team, is considered our ‘data extract specialist.’  Jeff recently stated:

After 25 years of information technology experience, I have found that the key to succeeding is understanding how to communicate with customers and being flexible to meet their demands.  My goal at Rock-Pond is to do my part in empowering our customers with the information they need with the best possible customer service while I do it.

Another developer that has joined our team this year is Jonathan Buck.  In addition to assisting customers with all aspects of installing our products, Jonathan works with customers to solve their reporting needs.  In the short time since he has worked here, he has built many relationships with our customers; something that is a core goal of our company.  Just last week, a user from a large hospital-based home infusion company commented on how thankful she was for Jonathan’s excellent work, quick assistance, and great customer service.

Please join us in giving Jeff and Jonathan a huge Rock-Pond welcome!  As we continue growing, we are committed to maintaining a team that gives providers the INFORMATION they need from the DATA they’ve got in a fast and effective manner. Do you have a Tough Question that you need resolved?  If we don’t already have the report, we will develop a custom report to meet your needs.  Contact us at leah@rock-pond.com or by phone at 501.232.4360 to get started.

CLICK HERE to visit the Meet Our Team page and learn more about all the employees that propel Rock-Pond’s success.

Through April 30, 2012, Rock-Pond is offering MHA members a 15% discount on the Rock-Pond Information Center.  In addition, MHA members who have installed the MHA Business Solutions Center are also eligible for three free months of the complete suite of Rock-Pond Reports.  This exclusive offer holds an over $1,000 value!  For complete information about the exclusive offer, CLICK HERE.

“Our partnership with Managed Healthcare Associates has exceeded our expectations on many levels.  In less than a year we’ve been able to develop and release a powerful business application that has responded to their member’s requests for more specific information and in a format that is easier to use.  As MHA members run the free reports included in the application against their own data, they quickly turn to Rock-Pond to find out what else is available in our reporting products.  We are happy to offer a discount as a way to give back to these providers and to our partner, MHA”

Pete Tanguay, President
Rock-Pond Solutions

In the past six months, PromptCare Home Infusion has implemented both the MHA Business Solutions Center and the Rock-Pond Information Center with Rock-Pond Reports.  Denise May, the Vice President of Reimbursement, sums up her experience with the Rock-Pond products as follows:

“My whole department is raving.  No more excel and data manipulation.  With Rock-Pond, I’m easily getting back 15 hours a week!  And that’s just the beginning.  I couldn’t be happier to be part of the Pond.”

Denise May, Vice President of Reimbursement
PromptCare Home Infusion

If you are an MHA member and want to experience the VALUE in the Rock-Pond Enterprise Reporting Platform, contact us at (501) 232-4360 or sales@rock-pond.com.  Also, we will be exhibiting at the 2012 MHA Business Summit and would love to show you our products at booth #107.

About MHA
Managed Health Care Associates, Inc. (MHA) is a leading health care service company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the alternate site health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Clinical Pharmacy Software and Legislative Advocacy. Through the delivery of innovative and targeted health care services and solutions, MHA helps members increase operational efficiency, maximize business growth and provide optimum care for patients. For more information, visit www.mhainc.com.

Not an MHA Member?

Becoming an MHA member is easy and immediately starts you on a journey of improved service and savings. For more information, click here.