Competitive Bidding Update

Questions are rolling in from providers about how to get the material needed for bid submissions. Rock-Pond wants you all to know that the competitive bidding process does not have to be a nightmare! We have it covered. Rock-Pond Solutions is actively working with The MedGroup and MHA to fully understand the impact of competitive bidding on the home infusion and HME industries. Rock-Pond Reports customers and MHA members with the MHA Business Solution Center have a powerful report to give them the information they need to complete Form B in the CMS Competitive Bid process.

“The Rock-Pond Competitive Bidding report went beyond providing my revenue by zip code. It already had the competitive bidding areas (CBA) defined so I could easily manage my Medicare and non-Medicare revenue grouped by these CBA’s. This saved me a tremendous amount of time in completing Form B in the bidding process. “ Hospital Based Home Infusion Provider

Our reports utilize the data in your CPR+ or Mediware software to produce the powerful and accurate information necessary for these submissions. To view the Rock-Pond Report for your system, click below:

  • CPR+
  • HomecareNet
  • Ascend – not available at this time. Email us if you are interested in this report and we will get this done for you.

Do YOU have tough questions about Competitive Bidding Round 2? Contact us and we will help you find the answers to these questions. We will provide you with the Competitive Bidding information you need from the data you’ve got!  For more information about questions to ask before and after you bid, review this post from September 2010.

Unlimited Reports at the Same Time

One of the challenges of traditional software reporting is running a report literally locks up your system.

Have you ever been viewing a report and someone asked you to look something up for them?  Let’s say you are analyzing claim denials and a patient calls with a question about their account.  To answer their question you have to close your report, look up the information for them and then rerun the report and try to remember what page you were on.

The Rock-Pond Information Center solves this problem.  Each time you run a report it opens a new instance on your task bar allowing you to run as many reports as you want, run one report as many different ways as you want and use any other program you want, including CPR+, HomecareNet or Ascend, without closing your report or losing your place. When you think about it, this design feature alone might improve the productivity of your staff and pay for your investment in Rock-Pond Reports.  The hundreds of reports that give you powerful information you are not able to get from your system will be a bonus!

At Rock-Pond, we are dependent on the Rock-Pond Information Center to get the information we need from many different data sources.  I noticed how many reports I had open on my desktop and realized how much I relied on this feature.  If your system can’t do this, you are missing out.

Medtrade 2011

 

 Get a FREE PASS to the Exhibit Floor if you are a HomeCare Monday Subscriber.  Good news is, HomeCare Monday is also Free!!!

HomeCare Monday subscribers can get a FREE pass to Medtrade Exposition Oct. 25-27 if they register for the conference before midnight Oct. 23. The pass to the expo floor is now $50, and this offer will make it free. Go to Medtrade registration and use the code HCMAG. After midnight Oct. 23, all Medtrade admissions increase to onsite rates. Admission to the expo floor jumps to $100, and the conference pass, which is now $199, jumps to $300.

Medtrade is a fantastic place to spend time with the technology leaders of the Home Medical Equipment industry one time a year.  Homecare Monday is a great weekly email to keep up with the Home Health Care industry throughout the year!

We recommend them both.

Developer Studio Launched

Often it makes sense to utilize internal developers to get information specific to your business. Developing reports in-house has its benefits, drawbacks and risks. Rock-Pond launched the solution to this problem at the 2011 CPR+ User Conference today.

The Rock-Pond Developer Studio provides powerful features to extend the benefits while eliminating the drawbacks and mitigating the risks. Your developers will have the development, management and deployment tool Rock-Pond Solutions uses. It will enable them to develop Crystal Reports against any database and deploy them into the Rock-Pond Information Center.

The Rock-Pond Developer Studio combined with the Rock-Pond Information Center and Rock-Pond reports is the ultimate supporting solution.  At Paragon Infusion we have many internally developed reports that meet very specific needs of our company.  Using the Rock-Pond Developer Studio to deploy, backup, document and manage our custom reports has improved our development environment, allows our users to get all of their information in one place and improved the security and auditabilty of our information.

Renee Hunt, Paragon Infusion’s VP of Reimbursement and Chief Regulatory Officer

Look for product information soon in the product tab above.  If you are developing reports in-house, we encourage you to evaluate the Rock-Pond Developer Studio.

Click here for more information.  Call us at 501-450-6446 for a free trial or more information.

2011 CPR+ Conference

Rock-Pond is headed to the 2011 CPR+ User Conference this weekend.  We are excited to exhibit at the conference and look forward to spending time with many of our customers, partners and friends.

2011 has been a very busy year at Rock-Pond and we’ll have a lot to show for it at the conference.  The newest release of the Rock-Pond Information Center has been implemented in over 90% of our customer base with fabulous results.  The Integrated Site Security and Restricted View features are helping organizations manage access to data and information.  The feedback from the field on the performance and flexibility of the reporting platform has been overwhelming.  What started out as a  “Power of 2” campaign at NHIA has turned into the “Best of Both Worlds“.

We’ll be launching the Rock-Pond Developer Studio at the conference.  Our newest product is designed for companies who have internal report developers but want to be able to deploy their reports using the tried and true techniques and tools we use here at Rock-Pond Solutions.  Take advantage of reporting standards, versioned report source code, online documentation, encrypted and secure report files, user defined categories and much more.  For your users, all of their reports are in one place regardless of who developed them.  It’s like having your own Rock-Pond developer on staff.

And, we’ve added many new reports to our flagship product, Rock-Pond Reports.  Working with CPR+ customers in the home infusion, specialty pharmacy and HME industries in over 25 states, we continue to learn a lot about the information needed to navigate change in these industries.  We’ve upgraded our reports to work with the newest versions of CPR+ including Line Item Financials and continue to learn more about the product every day.

Through our exclusive partnership with Managed Healthcare Associates (MHA) we launched the MHA Business Solution Center.  MHA is changing the way they communicate with their primary members through this product.  The Solution Center has streamlined the information MHA provides to its primary members and delivers automated drug recall tracking that is integrated with the CPR+ product.  If you are an MHA member, come by and see what this is all about!
For all of these reasons we can’t wait to spend time with you at the conference.  If you aren’t able to attend this year, we’ll miss you and hope you will reply to this email so we can follow up with you next week.  Whether you are already a Rock-Pond customer or not, we have a lot we’d like to talk with you about.

Competitive Bidding Round 2

Competitive Bidding Round 2 is in full swing.  Providers in the affected areas of the country are in the bidder registration process if they are going to submit a bid.  Rock-Pond Solutions recently gathered with a group of home care providers at the Mediware Conference to discuss the impact on their organizations and offer some strategies for working through this process.  Rock-Pond has assisted providers in Round 1 with CMS reporting requirements and has expanded our reporting offering to assist in the round 2 process as the number of services covered has expanded.

The following are some questions to ask during the process.  Our Rock-Pond Reports product has the reports you’ll need to get the answers to these questions.   As always, you’ll be able to pull these answers directly from the data in your CPR+, HomecareNet, Ascend or Caretinuum software.

Pre-Bid questions

  • Should I register to submit a bid?
  • What is the financial impact if I do not get the bid?
  • What price should I bid
  • What is my mix of Medicare patients in the CBA’s I service for the services covered by Competitive bidding?
  • What other services (non-competitive bidding) are these patients being provided?
  • What referral sources will be impacted

 

Post-Bid questions

  • Changes to the intake processes
  • Changes in the pricing and billing processes
  • Reporting requirements to CMS
  • Ongoing business analysis on the impact of competitive bidding

Rock-Pond Sponsors Mediware Conference

Rock-Pond Solutions was a vendor sponsor for the Mediware Alternate Care Solutions users conference in Rhode Island September 14-16.  The conference was expanded this year to include the Caretinuum product representatives and users.  Mediware acquired Care Centric in April of 2011.  This provides Rock-Pond Solutions with an additional HME product that we will be working with.

During the conference, Mediware announced the integration of the Rock-Pond Information Center into the HomecareNet product and Rock-Pond Solutions announced our new product, the Custom Report Administrator (CRA).  The CRA is in beta and expected to be released on October 1.  The CRA is a product that allows users to develop their own reports using Crystal Reports and deploy them into the Rock-Pond Information Center.   HomecareNet users will be able to access all of the Rock-Pond Reports from within their application and the installation and implementation process is simplified.  This is in response to a request from the user based  HomecareNet steering committee.  Users want to be able to have a single place where they get their reports and they want it to be integrated into their application.  In addition, they want to be able to write their own reports and deploy them. 

Synagis and your DSO

It’s “Synagis Season” again for many home infusion companies.  As a clinician it’s “no fun” to see such sick kids and as parents there are financial challenges as well when their insurance coverage is inadequate or unavailable.  The cost and low profit margin on the drug requires that a home infusion company pay attention to this area of their business, during this season.

Consider the impact of a seasonal, high priced service such as providing Synagis on your DSO.  If you are not careful you’ll be caught off guard at the end of the season and here is why. 

Days sales outstanding (DSO) is a calculation used by a company to estimate their average collection period.  The formula to calculate it is your Accounts Receivable balance / average daily sales for a period, usually 90 days.  If your A/R is $1,000,000 and for the last 90 days you’ve generated $1,000,000 in revenue (or $11,111/day), your DSO is 90 days.  The lower your DSO, the faster you are collecting your money and the more bragging rights you have with other providers. 

High revenue seasonal services like Synagis can lower your DSO.  What’s wrong with this?  We want a lower DSO, right?  Absolutely, but you must be careful that you don’t take your eye of the non-Synagis portion of your business.  Let me explain. 

Any time you have a spike in revenue, especially when it is a service like Synagis that you can get paid for rather quickly if you are doing a good job in your billing area, you’ll see your DSO go down.  Why?  Because your sales are going up fast and the money from these sales is coming in quickly.  The reimbursement staff is excited because the company DSO has gone from 73 to 48.  This is great because it usually happens around the end of the year, about 3 months into Synagis season.  The bad news comes when Synagis season is over, the revenue stops and you are left with A/R that is old, A/R that you have not paid attention to as you should have and A/R that is harder to collect.  Spring is turning into summer and your DSO is 94. 

The best solution to this is to manage your DSO by payer, therapy and biller/collector to make sure you see the entire picture and can addresses issues quickly.  Carve out special business situations like Synagis season so you don’t lose focus of the rest of your business.  Use the A/R Analyzer, Revenue Analyzer and Profitability Analyzer reports in Rock-Pond Reports to make sure you see the entire picture and keep your business on course through change.

Rock-Pond solves Tough Problems

We’ve always thought of our company as the DATA company.  Our customers and others in the home infusion industry often refer to Rock-Pond Solutions as the REPORT company.  Our customers use Mediware and CPR+ software and we help them get the information they need out of the data they’ve got.  That’s what we do best and it’s what separates us from the rest.

As we’ve put together a new marketing plan we’ve come to realize that more than writing reports and delivering the INFORMATION YOU NEED from the DATA YOU’VE GOT, Rock-Pond is a company that helps people solve tough problems.  We looked at the history of our company and the tough problems our industry has faced during this time.  It’s the tough problems these reports have helped to solve that has brought us to where we are.  Rock-Pond Reports, delivered through the Rock-Pond Information Center delivers exponential power (The Power of 2) when used in conjunction with your pharmacy dispensing system. 

Over the next few months, we’ll be putting together some case studies and information about how Rock-Pond can help you solve the tough problems you face.  For now, here’s a brief history of where we’ve come from in the context of the timeline above. 

Brief History of Rock-Pond

In the early 1980’s the movement know today as the home infusion industry began.  Over the past 30 years medical and technology advances have enabled this industry to become what we have today.  Rock-Pond, in a sense, has been there since 1987 when Pete Tanguay (I) started the development of the first comprehensive home infusion software product for I Care of Arkansas, Dr. Gene Graves’ company.  Dr. Graves was the founding president of the National Home Infusion Association (NHIA) and in 2005 he was the first recipient of the Gene Graves Lifetime Achievement award to honor individuals who have made outstanding contributions to the home infusion therapy community.

MBI was sold to Option Care in 1996 and in 2000, Pete Tanguay left to start Rock-Pond Solutions.  Through this time, the industry has faced many challenges and changes as we do today. 

Over the years, the home infusion industry has gone through a lot of change.  Many of you remember these changes and the challenges they posed.  Through all of these changes, companies who had the information they needed had a tremendous advantage. 

Rock-Pond Solutions is well positioned to leverage our experience and the information tools we’ve developed to help you get where you need to go no matter what obstacles or opportunities you face.

 

 

Accountable Care Organizations & IT

ACO’s – the latest acronym that is demanding my attention.  Accountable Care Organizations (ACO’s) are one of the by-products of the 2010 Health Care Reform law. As with so many “new ideas”, ACO’s are some old ideas under a new acronym, they sound reasonable and they promise something we all are for – lower cost, higher quality health care.

Like so many other new ideas, there is more there than meets the eye and execution / implementation aren’t quite as easy as you would think.  “An ACO is like a unicorn; everyone thinks they know what one is, but no one has ever seen one,” says Gene Lindsey, president and chief executive of Atrius Health. “A few months ago, I announced to our organization, ‘We are an ACO.’ ”

As I start learning about ACO’s to understand their impact on the home health care industry and the data initiatives and opportunities we are working on, there are a few things for certain:

  1. A lot of money will be spent creating ACO’s long before the cost saving benefits are realized.
  2. Information Technology (IT) will play a central role in the formation, execution and justification for an ACO.
  3. Consultants and attorneys will make a lot of money.
  4. Home health care, with their limited IT budgets and data connectivity (as compared to large health systems) are behind the curve, and possibly more at risk, when it comes to ACO’s.
  5. Where there is change, there is opportunity.

As with other “new ideas” and acronyms, like HIPAA and cloud computing, it pays to take the time up front to understand what is being “sold” and what is required.  Take some time to learn how ACO’s impact the home infusion and specialty pharmacy providers in your market area and carefully get involved.  Find the opportunity that waits for you, and proceed with caution and with the facts.