Collector Reporting Quandary

As I’m scrambling to get myself back into full work mode on Jan 4th, I answer my phone to a billing manager who is in a state of panic because all of her HomecareNet collector reports have suddenly stopped working. This was a major show stopper as these reports define what each of the collectors are responsible for during their work day.

Needless to say, I thought it was strange that these reports would just quit on her. They had recently performed an upgrade of their HomecareNet system and they were convinced this was the problem. I contacted Healthcare-Automation to find out if any work had been done in the collector areas of the system to find out that nothing had been changed in the version they upgraded to.

I put the issue aside for the moment so I could let my brain come up with some answers. Just as suddenly as her collector reports stopped working, the probable cause of the problem rushed to me. Effective Dates. I called her up and asked her if the ending effective date on her responsibility rules was 12/31/2009, and it was. A quick change to that date and her reports were back up and running.

So the next time something suddenly stops working, blame the system after you look at all the logical reasons it may have happened in the first place, however small the oversight may be.